Dashboard_v7


                              TC Report

All node TC alert nodes triaged should be documented on the SWAT sheet.

  See the TC Report Job Aid on the Wiki for more details. Click on the TC Alert Report Generator to automate the process.


Cut-in JB formatting:

Cut-in JB formatting now located in the Quick Copy tag menu at the top. Select an option, click, and content automatically copies to the clipboard. Paste anywhere after picking an option [floating notepad, JB header, JB log Etc...]




Processes & Fiber

                         


NNOC Contacts


National NOC HFC Region Dashboard


Wiki Home - NNOC


Coordinator Action Que


Supporting CHG Splice case requests


Opening/Closing CHG Ticket


Central NNOC - Fiber - Fiber Procedure


HFC Phone Support Processes

FIBER CHECKLIST


XFM-R   |   RPD Scraper   |   Fiber Detail Summary Form   |   Comma seperator   |   CEN XOC HFC IOP   |   WEST NNOC HFC IOP   |   National Current Fiber Events   |   Central Current Fiber Events

Node(s) Fiber Events: 


Fiber JB Team groups - "LT" = Local Fiber team | "CT" = Construction contacts

 



  For Multi-Site 5+ Metro-E | 1-49 WSE / CBH Events, Create a Fiber Task, and select "Actions" and select "Refer to headend" to create a HE task. Before assigning the JB to the team, Create an INC ticket, add it to the JB, and then assign the JB to the team.


  Create a Fiber Task, and assign to team.

  Send an initial message in the Network Operations Collaboration Form Use the Comma Separater Tool to quickly paste the sorted node list in the fiber e-mail.


 

  Add the title in the chat label , and then start a fiber loop to pin the Fiber Event Detail Summary.

  After a fiber event is announced, convert IOP ticket using the IOP Fiber Checklister using code 10444.
  Update the IOP checklister. Deflection ETR is near the mitigate button.
  Use the IA Formatter to easily format IA content. IA's go out for all fiber events including CBH events not impacting nodes.
  Update all JB labels on all fiber related tickets.
  Disable notifications for all fiber related JB's
  No longer merge outage JBs to the parent fiber JB! Merge IOP jobs see this demo.
  Mitigate and IOP Checklister. Mitigated Technical Update. [Click-to-copy] Resolution Notes. [Click-to-copy]
  Closing the event.  After hands-off and sending the final IA, Close all JB's, TTS tickets, merged JB's. End the chat with a conclusion announcement.

Chat Summary:


Note, As of 9/17/25, a bridge will only be opened for fiber events that are either over the 4-hour mark, or meet the SEV 2 criteria using a MS teams Bridge.