Dashboard_v7



                            TC Report

See the CSI Job Aid for more details in the Wiki. Click on the TC Alert Report Generator to automate the process.

All node TC alert nodes triaged should be documented on the SWAT sheet. Whether a JB is created or not!

 Open the TC Tracker for the area being worked.
Open TC Report. Click filter, adjust the area(s) to match your assignment, and set 'Node TC" to < 3.
If JB's are completed submit LCD form. Update the last two columns on the Excel Sheet.
Identify Triage Targets. See this portion of the Wiki.
Update both sheets [Hourly and Swat] here.
Reminder, reply to the hourly TC report e-mail in the coordinator box for any TC area's you are covering.

Fiber Processes

                                                                                                                                                                                     

Process Documents - Central Division HFC


Fiber Process Walk Thru


Fiber Detail Summary Form [Web Form - Single List]


Fiber Detail Summary Form [Web Form - Comma Separated]


Contacts & Distro Lists

IA Walk Thru


IA Formatter




FIBER CHECKLIST


Check All


Single Metro-E only


Single Metro-E fiber events Create a fiber task, and add a DM - Refer to Network SA task to the fiber job.  Fiber events impacting 2-49 Metro-E customers, update to a Severity 2 in TTS.


Add Network Supervisor, Const, and field. "LT" & "CT teams". 1, 9 , & 10 to e-mail chain. No bridge or chat required.


Nodes & Metro-E 


Post digital nodes in the RPD scraper to pull all nodes in Grafana.


Use the Line Counting Tool to quickly count a list of nodes.

  Create a Fiber Task, assign to team, and select "Actions" and select "Refer to headend" to create a HE task.

  Send initial Fiber e-mail using the Fiber Detail Summary Form. You can use the Comma Separater Tool to quickly paste the sorted node list in the fiber e-mail.

  Heartland  | Chicago.  Add the title in the chat label , and then post an announcement per WIKI standards, when starting the chat.

  Post the Fiber Summary that was posted in the main fiber team chat, and post a sub count snapshot if needed.

  Start the IOP checklister.
  After confirmed a fiber event, convert IOP ticket using the IOP Fiber Checklister using code 10444.
  Use the IA Formatter to easily format IA content. IA's go out for all fiber events including CBH events not impacting nodes.
  Merge JBs see demo. Merge IOP jobs see this demo.
  Closing the event.  After hands-off and sending the final EU, Close all JB's, TTS tickets, merged JB's. End the chat with a conclusion announcement.
  Mitigate and resolve the IOP Checklister

**Chat Adds**

Chat Summary:


Note, As of 9/17/25, a phone bridge will only be opened for fiber events that are either over the 4-hour mark, or meet the SEV 2 criteria


Bridge:
Incident Commander: Kelly Goerbig
Resource Commander: TBA
Restoration Commander: TBA
Outage start:
Fiber Repair Start:
IOP: Pending

Fiber JB (Team groups)



"LT" = Local Fiber team
"CT" = Construction contacts